Last Updated: October 29, 2024

Privacy Policy

Banyan Integrated Health PLLC ("we," "our," or "us") is committed to protecting the privacy and confidentiality of our patients' protected health information (PHI). This Privacy Policy outlines our practices for collecting, using, maintaining, and disclosing patient information in accordance with the Health Insurance Portability and Accountability Act (HIPAA), state laws, and other applicable regulations.

Protected Health Information (PHI)

Protected Health Information includes any information about your health status, provision of healthcare, or payment for healthcare that can be linked to you individually. This includes:

• Medical records and histories
• Test and laboratory results
• Mental health conditions and treatment plans
• Prescription information
• Insurance information
• Demographic information

How We Collect Information

We collect information through:

• Direct patient communication
• Healthcare providers and referral sources
• Insurance companies and other payers
• Electronic health records systems
• Our website and telehealth platforms
• Payment processing systems

Use and Disclosure of Information

We may use and disclose your PHI for:

Treatment

• Providing, coordinating, or managing your healthcare
• Consulting with other healthcare providers
• Referral purposes when necessary

Payment

• Billing and collection activities
• Insurance eligibility verification
• Claims management

Healthcare Operations

• Quality assessment activities
• Provider training and education
• Business planning and development
• Administrative activities

Other Permitted Uses

• When required by law
• Public health activities
• Health oversight activities
• To avert serious threat to health or safety
• Workers' compensation purposes
• As authorized by you in writing

Your Rights

You have the right to:

• Access and receive copies of your medical records
• Request restrictions on certain uses and disclosures
• Request confidential communications
• Request amendments to your health information
• Receive an accounting of disclosures
• Receive notice of any breaches of your unsecured PHI
• File a complaint if you believe your privacy rights have been violated

Digital Privacy and Security

Website Usage
Our website may collect:

• IP addresses
• Browser type
• Device information
• Cookies and usage data

Telehealth Services
For telehealth services, we:

• Use HIPAA-compliant video conferencing platforms
• Implement encryption and security protocols
• Require secure login credentials
• Monitor access to electronic systems

Data Protection
We maintain physical, technical, and administrative safeguards to protect your information, including:

• Encrypted electronic medical records
• Secure facilities and equipment
• Staff training on privacy and security
• Access controls and authentication measures
• Regular security assessments

Third-Party Services
We may use third-party service providers for:

• Electronic health records management
• Payment processing
• Telehealth platforms
• Website hosting

All third-party vendors are required to maintain appropriate safeguards and comply with applicable privacy laws.

Changes to Privacy Policy
We reserve the right to update this Privacy Policy at any time. We will notify patients of any material changes by:

• Posting the updated policy on our website
• Sending an email notification
• Providing notice during patient visits

Contact Information
For questions about this Privacy Policy or to exercise your rights, please contact:
Graham Hayes, Operations Director
Banyan Integrated Health PLLC
3303 Healy Dr Winston Salem NC 27103
(336) 448-4451

Effective Date
This Privacy Policy is effective as of October 28, 2024

Compliance
This Privacy Policy complies with:

• Health Insurance Portability and Accountability Act (HIPAA)
• State privacy laws
• Other applicable federal regulations